LooksCraft
LooksCraft

Purchasing Credits

Buying credit packages, payment methods

Purchasing Credits

Overview

This guide walks you through purchasing credits for your workspace. Credits are needed to generate videos and images on the platform.

How to Purchase Credits

Step 1: Open Buy Credits Modal

Method 1: From Credit Balance Display

  1. Look at the top-right corner of the dashboard
  2. Click on your current credit balance display
  3. A "Buy Credits" modal will open

Method 2: From Settings

  1. Click the Settings icon (gear) in the top-right corner
  2. Go to the "Credits" tab
  3. Click the "Buy Credits" button

Location: Top-right credit balance (clickable) or Settings → Credits tab → Buy Credits button.

Step 2: Select a Credit Package

In the Buy Credits modal, you'll see available packages displayed as cards in a grid:

  1. Starter Package: $20 for 250 credits
  2. Popular Package: $50 for 638 credits (shows "Save 2%" badge, recommended)
  3. Pro Package: $100 for 1,316 credits (shows "Save 5%" badge)
  4. Enterprise Package: $200 for 2,778 credits (shows "Save 10%" badge, best value)

Note: All new users receive 25 free credits upon signup. If you've used your free credits, purchase a package below to continue creating.

Selecting a Package:

  • Click on the package card you want to purchase
  • The selected package will be highlighted with an orange border and checkmark icon
  • Package cards show the price prominently and credits below
  • Starter package is selected by default

Location: Buy Credits modal, "Select Package" section with grid of package cards.

Step 3: Choose Payment Method

  1. Existing Payment Methods:

    • In the "Payment Methods" section, if you have saved payment methods, they'll be listed
    • Each saved card shows: card brand (VISA, MASTERCARD, etc.), last 4 digits, expiration date, and "Default" badge if it's your default payment method
    • You can set a card as default or delete cards using the buttons on the right
    • No need to select - the default payment method is used automatically

  2. Add New Payment Method:

    • Click the "Add Card" button (with plus icon) in the Payment Methods section header
    • This will open Stripe's secure card entry form
    • Enter card details securely (processed by Stripe, not stored on our servers)
    • The new card will be saved and set as default

Location: Buy Credits modal, "Payment Methods" section (below package selection).

Step 4: Complete Purchase

Quick Buy (with saved payment method):

  1. If you have a saved payment method, you'll see two buttons: "Quick Buy" (orange, primary) and "Review & Pay" (outlined, secondary)
  2. Click "Quick Buy" to purchase immediately with your default payment method
  3. A confirmation modal will appear showing package details and payment method
  4. Click "Confirm Purchase" in the modal
  5. Credits are added instantly to your workspace
  6. You'll see a success toast: "Purchase successful! X credits added to your account"

Checkout Process (if no saved payment method or using Review & Pay):

  1. Click "Continue to Payment" button (or "Review & Pay" if you have saved methods)
  2. You'll be redirected to Stripe's secure checkout page
  3. Enter payment details if needed
  4. Complete the payment on Stripe's secure page
  5. You'll be redirected back to the platform
  6. Credits are added immediately to your workspace

Location: Buy Credits modal, bottom section (below Payment Methods) with "Quick Buy"/"Continue to Payment" buttons and total price display.

Step 5: Verify Credits Added

  1. Check Balance:

    • Your credit balance in the top-right corner of the dashboard should update automatically
    • Shows the new total including purchased credits
    • Update happens immediately after purchase (may take a few seconds)

  2. Transaction History:

    • Go to Settings → Credits tab → Transactions sub-tab
    • You'll see the purchase transaction listed at the top (newest first)
    • Shows "Credit Purchase" title, purchase amount, credits added, status (Completed), and timestamp
    • Expand the transaction to see full details

  3. Modal Closes:

    • The Buy Credits modal closes automatically after successful purchase
    • You'll see a success toast notification confirming the purchase

Location: Top-right credit balance display (CreditCard icon with balance), or Settings → Credits → Transactions sub-tab.

Credit Packages Explained

Welcome Credits (Free)

  • Price: FREE (automatic on signup)
  • Credits: 25 credits
  • Best For: New users exploring the platform
  • Value: Allows you to try core features without any payment
  • Includes: Perfect for testing Quick Video, Image Craft, Skin Craft, and more

Starter Package

  • Price: $20
  • Credits: 250 credits
  • Best For: Regular users, small projects
  • Value: Standard pricing, no discount ($0.08 per credit)
  • Badge: None
  • Default: This package is selected by default in the modal
  • Price: $50
  • Credits: 638 credits
  • Savings: 2% off base rate
  • Best For: Regular content creators
  • Value: Good balance of quantity and savings ($0.0784 per credit)
  • Badge: "Save 2%" badge shown on package card

Pro Package

  • Price: $100
  • Credits: 1,316 credits
  • Savings: 5% off base rate
  • Best For: High-volume users, teams
  • Value: Better savings per credit ($0.076 per credit)
  • Badge: "Save 5%" badge shown on package card

Enterprise Package

  • Price: $200
  • Credits: 2,778 credits
  • Savings: 10% off base rate
  • Best For: Enterprise teams, large-scale operations
  • Value: Maximum savings per credit ($0.072 per credit)
  • Badge: "Save 10%" badge shown on package card

Payment Methods

Supported Payment Methods

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Most major debit cards
  • Secure Processing: All payments processed securely via Stripe

Saving Payment Methods

  • You can save payment methods for future purchases
  • Saved methods enable "Quick Buy" feature
  • Payment information is stored securely (encrypted)
  • You can manage saved payment methods in the modal

Payment Security

  • All payments processed through Stripe (PCI compliant)
  • Card details are encrypted and secure
  • No card information stored on our servers
  • Secure checkout process

Automatic Payments (Auto Top-ups) (Optional)

What are Automatic Payments?

Automatic Payments (also called "auto top-ups") automatically purchase credits when your balance falls below a threshold. This ensures you never run out of credits.

Setting Up Automatic Payments

  1. In Buy Credits Modal:

    • Scroll to the "Automatic Payments" section (below Payment Methods)
    • You need a saved payment method first (see Payment Methods section above)
    • Toggle the switch to enable auto top-ups
    • If you don't have a payment method, you'll see a tooltip explaining you need to add one first

  2. Configure Settings (when enabled):

    • Threshold: Select when to trigger purchase (50, 100, 200, 300, or 500 credits)
    • Auto-Pay Amount: Select which package to purchase (Starter, Popular, Pro, or Enterprise)
    • Click "Save" button to save settings

  3. How It Works:

    • When credits fall below the threshold, purchase is triggered automatically
    • Uses your default payment method
    • Credits are added automatically to your workspace
    • You receive email notification about the purchase

  4. Payment Failures:

    • If payment fails, auto top-ups are automatically disabled
    • You'll see a red banner explaining why it was disabled (card declined, insufficient funds, etc.)
    • Update your payment method and re-enable auto top-ups

Location: Buy Credits modal, "Automatic Payments" section (below Payment Methods section).

Tips

Choosing a Package

  • Start Free: Use your 25 free credits to explore features first
  • Best Value: Popular, Pro, or Enterprise packages offer better value with discounts
  • Volume Planning: Estimate your usage to choose right package
  • Team Usage: Larger packages (Pro, Enterprise) work well for team workspaces

Payment Management

  • Save Payment Method: Add cards to enable Quick Buy feature
  • Automatic Payments: Set up auto top-ups to avoid interruptions
  • Monitor Spending: Review transaction history regularly
  • Multiple Methods: Add multiple cards, set default payment method
  • Quick Buy: Use Quick Buy button for instant purchases with saved payment method

Credit Management

  • Plan Purchases: Buy before running low
  • Monitor Balance: Check balance regularly
  • Coordinate Team: Communicate purchases with team members
  • Track Usage: Review usage patterns to plan purchases

Troubleshooting

Purchase Not Completing

  • Check Payment Method: Verify card is valid and has funds
  • Try Again: Sometimes temporary issues occur
  • Contact Support: If purchase fails repeatedly
  • Check Email: Look for purchase confirmation or error emails

Credits Not Added

  • Refresh Page: Reload to see updated balance
  • Check Transaction History: Verify purchase was recorded
  • Wait a Moment: Credits may take a few seconds to appear
  • Contact Support: If credits don't appear after purchase

Payment Method Issues

  • Verify Card: Ensure card details are correct
  • Check Limits: Verify card spending limits
  • Contact Bank: Some banks block online transactions
  • Try Different Card: Use alternate payment method

Examples

First-Time User

Free Credits: 25 free credits on signup Reason: Exploring the platform Result: Try Quick Video, Image Craft, Skin Craft, and other core features

Regular User Purchase

Package: Popular Package (638 credits) Reason: Regular content creation after using free credits Result: Good value, sufficient credits for multiple projects

Team Purchase

Package: Enterprise Package (2,778 credits) Reason: Team workspace with multiple members Result: Large credit pool for team usage, maximum value and savings

Next Steps

After purchasing credits:

  1. Verify Balance: Check that credits were added
  2. Review Transaction: Check transaction history
  3. Start Creating: Begin generating content
  4. Monitor Usage: Track credit usage
  5. Set Up Auto-Recharge: Consider enabling for convenience
  • Understanding Credits: Learn about the credit system
  • Credit Transactions: View purchase and usage history
  • Credit Costs: Understand what features cost
  • Workspace Credits: How credits work in workspaces